Terms & Conditions

1. Definitions

• "Company" means AERIXA AI SOLUTIONS LTD.
• "Services" means the AI automation, lead generation, CRM, website, funnel and digital marketing services we provide.
• "Client" means the person or business engaging our Services.
• "Deliverables" means the systems, websites, automations and materials we produce for the Client.

2. Services

AERIXA AI SOLUTIONS provides AI automation, AI lead generation systems, AI follow-up systems, AI chatbots, AI voice agents, CRM and reputation systems, websites and sales funnels, and digital marketing services. The specific scope of Services for any engagement is defined in a separate proposal, statement of work or agreement.

3. Proposals and Scope

The scope, deliverables, timelines and fees for each project are set out in a written proposal or statement of work. Any work outside the agreed scope may be subject to additional fees. We will communicate scope changes in writing before proceeding.

4. Client Responsibilities

To enable us to deliver the Services, the Client agrees to:

• Provide accurate, timely information and access to relevant systems.
• Respond to reasonable requests for feedback and approvals promptly.
• Ensure they have the right to use any content, data or assets they provide.
• Provide necessary access to third-party platforms where required.
• Comply with applicable laws, including those relating to marketing and data protection.

5. Fees and Payment

Fees are as set out in the agreed proposal or statement of work. Unless otherwise stated, invoices are due within the payment terms specified on the invoice. We may require deposits or milestone payments for larger projects. Late payments may incur interest at the statutory rate.

6. Third-Party Software and Platforms

Some Services involve third-party software, platforms or APIs (for example, CRM systems, advertising platforms or AI providers). The Client is responsible for any third-party fees, subscriptions or accounts unless we have agreed otherwise in writing. We are not responsible for the availability, changes or actions of third-party platforms.

7. AI-Generated Outputs

Where AI tools are used to produce content, code or other outputs as part of the Services, such outputs may require human review before use. We do not guarantee that AI-generated outputs are free from error, and the Client is responsible for reviewing outputs before relying on them in business-critical situations.

8. Client-Provided Information

The Client is responsible for the accuracy and legality of any information, content or data they provide to us. We are not liable for losses arising from inaccurate, incomplete or unlawful Client-provided materials.

9. Intellectual Property

Upon full payment of all applicable fees, we assign to the Client the intellectual property rights in the custom Deliverables created specifically for the Client, to the extent we are able to do so. Third-party materials, open-source components and pre-existing frameworks remain the property of their respective owners and are licensed subject to their terms.

We retain the right to use generic methods, processes, templates and know-how developed during an engagement for our own business, provided this does not disclose the Client's confidential information.

10. Website Development

For website and funnel projects, the Client is responsible for providing content, approving designs and supplying hosting or platform access where required. We are not responsible for content the Client supplies or for the performance of third-party hosting or platforms.

11. Automation Services

Automation workflows depend on the continued availability and compatibility of the third-party tools they connect. We are not liable for failures caused by changes to third-party APIs, platforms or services outside our control. We will use reasonable efforts to maintain or update automations where required.

12. Digital Marketing Services

For digital marketing services, we provide strategy, infrastructure and support. We do not control third-party advertising platforms and cannot guarantee specific results, including leads, revenue, conversion rates or return on investment. The Client is responsible for the accuracy of any advertising content and compliance with advertising laws.

13. Service Availability and Delays

We will use reasonable efforts to meet agreed timelines. However, delivery may be affected by factors outside our control, including Client delays, third-party platform issues or circumstances beyond our reasonable control. We will communicate any delays promptly and work to minimise their impact.

14. Confidentiality

Each party agrees to keep confidential any non-public information received from the other in connection with the Services. This obligation survives the end of an engagement, subject to disclosures required by law.

15. Data Protection

Each party complies with applicable data protection laws, including UK GDPR. The handling of personal data is further described in our Privacy Policy. Where we process personal data on the Client's behalf, we will agree the necessary terms.

16. Limitation of Liability

To the maximum extent permitted by law, AERIXA AI SOLUTIONS LTD shall not be liable for any indirect, incidental, consequential or loss-of-profit damages arising from the Services. Our total liability for any claim is limited to the fees paid by the Client for the Services giving rise to the claim. Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

17. No Guarantee of Specific Results

Business outcomes depend on many factors, including market conditions, the Client's products or services, third-party platforms and the Client's own efforts. We do not guarantee any specific level of leads, revenue, sales, conversion rate, return on investment or other business results.

18. Termination and Cancellation

Either party may terminate an engagement in accordance with the terms set out in the agreed proposal or statement of work. Cancellation and refund arrangements are described in our Refund & Cancellation Policy.

19. Dispute Handling

If a dispute arises, the parties agree to first attempt to resolve it through good-faith negotiation. If the dispute cannot be resolved through negotiation within a reasonable period, it may be escalated in accordance with the governing law below.

20. Governing Law and Jurisdiction

These Terms and any dispute arising from them are governed by the laws of England and Wales, and the parties submit to the exclusive jurisdiction of the courts of England and Wales, subject to any mandatory consumer rights that apply in the Client's jurisdiction.

21. Changes to These Terms

We may update these Terms from time to time. The "last updated" date at the top of this page indicates when the Terms were last revised. Continued use of our website or Services after changes constitutes acceptance of the updated Terms.

22. Contact

For questions about these Terms, contact AERIXA AI SOLUTIONS LTD at Unit A1366, 4-6 Greatorex Street, London, E1 5NF, United Kingdom, by email at hello@aerixaaisolutions.com, or by phone at +44 7462 227940.